Privacy policy

Information We Collect

At ElectroElysium, we collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, shipping/billing address, and payment details when you make a purchase
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, products viewed, and interaction with website features
  • Cookies: We use cookies to enhance your browsing experience and analyze website traffic

How We Use Your Information

We process your personal data for the following purposes:

  • To process and fulfill your orders for keycaps, headphones, mice, earphones, and speakers
  • To provide customer support and respond to inquiries
  • To improve our website functionality and user experience
  • To prevent fraud and enhance security measures
  • To comply with legal obligations and enforce our terms of service

Data Sharing and Disclosure

We may share your information with:

  • Payment processors to complete transactions
  • Shipping carriers to deliver your products
  • Service providers who assist with website operations (under strict confidentiality agreements)
  • Legal authorities when required by law or to protect our rights

We never sell your personal information to third parties.

Data Retention

We retain your personal data only as long as necessary:

  • Order information: 7 years for tax and accounting purposes
  • Customer service communications: 3 years after resolution
  • Website analytics: 26 months

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal requirements)
  • Object to or restrict certain processing activities
  • Withdraw consent where applicable
  • Lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organizational measures to protect your data:

  • SSL encryption for all data transmissions
  • Regular security audits and vulnerability testing
  • Limited access to personal data on a need-to-know basis
  • Secure storage systems with access controls

International Data Transfers

As an international business, we may transfer and process data outside your country of residence. We ensure all transfers comply with applicable data protection laws through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Other approved transfer mechanisms

Changes to This Policy

We may update this privacy policy periodically. The effective date at the top indicates when the latest version was published. We encourage you to review this policy regularly.

Contact Us

For any privacy-related inquiries or to exercise your rights, please use the contact form on our website.