Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by location and shipping method selected during checkout.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking information. You can use this tracking number on our website or the carrier's website.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Some items like earphones may have hygiene restrictions.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The time for the refund to appear in your account depends on your payment provider.
Product Information
Are your keycaps compatible with all keyboards?
Our keycaps are designed for mechanical keyboards with MX-style stems. Please check your keyboard's specifications before purchasing.
Do headphones come with warranty?
All our headphones come with a 1-year manufacturer's warranty against defects. Proof of purchase is required for warranty claims.
Technical Support
How do I connect wireless devices?
Most wireless products support Bluetooth connectivity. Detailed pairing instructions are included in the product manual and available on our support page.
What should I do if my product isn't working?
First check our troubleshooting guide. If the issue persists, contact our support team with your order details and a description of the problem.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your security.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and never store your full payment details on our servers.